CASE STUDIES

Elgin 311 Center

INDUSTRY: Municipal Government Public Works
LOCATION: Elgin, IL
PRODUCT: Maxon Parallel, ROI Catapult & ROI Liquid
TYPES OF STATIONS: Telemarketing
INSTALL TIME: 2 Days
MANUFACTURING TIME: 4 Weeks

 

THE CHALLENGE

The City of Elgin understood their need to connect with their residents in a more efficient manner. A 311 call center was determined to be the best solution. The Call center would be expanding as the popularity grew. This was a high profile project located in City Hall.

 

THE SOLUTION

311 Director, Colby Basham, turned to the City’s previous vendor of furniture for City Hall offices for options. Extensive design options were considered to maximize head count and efficiency in the space. ROI suggested the Catapult series paired with Maxon fabric panels as the most cost effective and durable solution. ROI provided drawings and specifications to the City for bidding purposes.

 

THE RESULTS

ROI was awarded the project after being the low cost provider. Within 4 weeks of award of contract the furniture was installed. The City now has a fully functioning 311 call center with state-of-the-art technology and furniture. Call center stations with sit and standing options were created along with private offices, and a conference room to better interact with the residents of Elgin.

 

“Rieke went above and beyond what our needs were and really separated themselves as the experts in customer service and service after a sale. They truly brought a custom solution to our office that we never imagined was possible.”

– Colby Basham, Director


BEGIN CREATING YOUR WORKSPACE WITH ROI:

 

Begin Creating Your Workspace


 

2000 Fox Lane
Elgin, IL 60123-7814
Phone: 847.622.9711
Fax: 847.622.9750